I am an experienced and skilled human-centered design leader who builds teams, advocates for users, and transforms insights into meaningful experiences. I am a problem solver who exchanges ideas across multi-disciplinary teams to create innovative solutions. I take pride in delivering results and helping users accomplish their goals. I love learning, and supporting those with a passion for learning as they grow in their careers.
I have led UX strategy, planning, research and interaction design efforts for B2B and B2C software products, e-commerce platforms, websites and apps in retail, financial and manufacturing industries.
I have built a large Product Design team at a Fortune 20 retailer. I deliver modernized experiences to millions of customers and more than 400,000 internal users through the web and native channels. I partner with Product Management, Engineering and Business partners to drive discovery and delivery of best-in-class solutions that meet the company’s goals and delight users. I hire, coach and develop talent.
Skills and Experience
- Design management
- UX planning and strategy
- Design thinking
- Service design
- User research
- Persona development
- Workshop design/facilitation
- Usability testing
- User journey mapping
- Interaction design
- Information architecture
Take a look at some of my work
